Contact
Talk to a real person
Our small team answers every message within 24 hours, Monday to Friday. Tell us what you need and we'll take it from there.
Replies within 24h
30-day guarantee
Order help
Where is my order?
Track your parcel with the number from your shipping email.
Returns & refunds
30 days to change your mind, and usually nothing to ship back.
Sizing, care & gifting
The quick answers live in our FAQ, sorted by topic.
Prefer email?
support.storyelle@gmail.com
When we reply
- Monday to Friday
- Within 24 hours
- Weekends & holidays
- Next business day
- Order changes
- Within 12 hours of ordering
We are a small team, so every reply comes from a person who knows your order, not a bot.
Where is my order?
Your tracking link is emailed the moment your order ships, 1 to 2 business days after you order. Follow it any time on our Track your order page. US orders arrive in 8 to 12 business days, international in 12 to 20.
I want to return or exchange something.
You have 30 days from delivery. Send us your order number and, in most cases, you do not have to ship anything back. Full details in our Refund policy.
I typed the wrong address.
Write to us within 12 hours of ordering with your order number and the correct address, and we will fix it before your parcel ships.
Can I add a piece to an order I already placed?
Often yes, if it has not shipped. Tell us which princess you want and we will send a link to pay the difference, so both pieces travel together.
- Free shipping over $45
Waterproof & tarnish-free
Arrives gift-boxed- 30-day guarantee
