Where we ship

Every Storyelle order is packed and shipped from the United States. We ship across all 50 states, and we also ship worldwide.

Shipping rates and delivery times

Any two necklaces ship free, wherever you are, since the order passes $45.

Processing time

Every necklace is inspected by hand and packed in its keepsake gift box before it leaves us, which takes 1 to 2 business days. Orders placed on weekends or holidays start processing the next business day. Delivery times above start the day your order ships, not the day you place it.

Tracking

Every order ships with tracking. You will get a tracking link by email as soon as your parcel leaves our warehouse, and you can follow it any time on our Track your order page. It is normal for tracking to stay quiet for the first 48 hours while the carrier scans the parcel into its network.

Customs, duties and taxes on international orders

Prices at checkout do not include import duties or local taxes. If your country charges them, they are collected by the carrier or customs and are the responsibility of the person receiving the order. Delivery times for international orders can stretch if a parcel is held at customs.

Wrong or incomplete addresses

Please double check your shipping address at checkout. If you spot a mistake, write to us within 12 hours of ordering at support.storyelle@gmail.com and we will correct it if the order has not shipped yet. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the address is confirmed.

Lost, delayed or missing parcels

If your tracking has not moved in 10 business days, or your order has not arrived within the estimated window, reach out through our Contact page or at support.storyelle@gmail.com with your order number. We will chase the carrier and, if the parcel is confirmed lost, send a replacement or refund you in full.

Questions

We are a small team and we answer every message within 24 hours, Monday to Friday.